Refund Policy

At Vitalzel, your comfort and satisfaction are our top priorities. If for any reason you are not completely happy with your purchase, we’ve got you covered.

100-Night Risk-Free Trial

We proudly offer a 60-night trial on our pillows. If you don’t fall in love with your Vitalzel pillow during this period, you may return it for a full refund.

Returns & Refunds

  • To be eligible for a refund, items must be returned within 60 days of delivery.

  • Products should be in their original condition and packaging.

  • Once we receive your returned item, we will inspect it and process your refund within 5–7 business days.

 Return Shipping

  • Return shipping is free.

  • We will provide you with a prepaid return label for easy and hassle-free returns.

Non-Refundable Situations

  • Returns made after the 60-day trial period.

  • Items not purchased directly from our official Vitalzel store.

Need Help?

If you’d like to initiate a return or have questions about our policy, please contact us at:
support@vitalzel.com